FAQ
Orders & Shipping
1. Where do you ship to?
We ship both domestically and internationally. Whether you're in a coastal town or a bustling city, Cubanita Beach products can reach you!
2. How long does shipping take?
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Domestic Orders: Typically, 3–7 business days.
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International Orders: Delivery may take 7–21 business days, depending on the destination and customs processing.
3. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link to track your package.
4. Do you offer expedited shipping?
Yes, expedited shipping is available for an additional fee. Please select this option at checkout.
Products
5. Are your products handmade?
Yes! All Cubanita Beach items are handmade with care by talented artisans, ensuring each piece is unique and crafted with love.
6. What sizes are available for swimwear?
Our swimwear is available in a range of sizes to suit every body type. For exact measurements, please refer to our Size Guide on the product page.
7. How should I care for my crochet bikinis?
To maintain the quality of your handmade items:
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Hand wash in cold water with mild detergent.
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Lay flat to dry in the shade.
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Avoid wringing or machine washing to preserve the delicate craftsmanship.
Returns & Exchanges
8. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unworn, unused, and in their original condition. For full details, see our Return Policy.
9. Can I exchange an item?
Yes, exchanges are welcome! Follow the return process and specify the item you’d like to exchange for.
10. Are international returns accepted?
Absolutely. However, customers are responsible for return shipping costs and any customs fees.
Payments
11. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options provided at checkout.
12. Is my payment information secure?
Yes. Cubanita Beach uses industry-standard encryption to protect your payment information and ensure a safe shopping experience.
Custom Orders
13. Can I request a custom design?
We love creating unique items! For custom orders, email us at [your email address], and we’ll do our best to bring your vision to life.
Contact Us
14. How can I get in touch?
You can contact us at:
15. What are your customer service hours?
We’re available Monday–Friday, 9:00 AM–6:00 PM (CET).
Didn’t find your question here?
Feel free to reach out to us—we’re always happy to help!